Return Policy
At Cowen Store, we stand behind our products. We strive to provide the highest quality, most-effective professional skin and health care products on the market. However, we understand that sometimes things just don’t work out.
In order to provide the best possible service, we do accept product returns within 14 days of purchase along with official receipt and/or authorization codes. There may be a 20% restocking fee and freight paid by the customer, when applicable. Please note that purchased gift certificates are not returnable.
Cowen Enterprise authentically ensures the purity and quality of our product line. Customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
If the item you wish to return was purchased directly from Cowen Enterprise via the phone or our web site in the last 14 days then you may send the unused product in its original packaging back to us for refund or exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
Please note: We do not accept returns on products that were purchased through eBay or any other unauthorized retailers of Cowen Store. If you have any questions about Authorized Retailers, please contact our Customer Service Department.
Product Returns may be shipped to:
Cowen Enterprise, Inc.
ATT: Returns Dept
1135 Centre Drive, Unit H
City of Industry, CA 91789 USA
Returned items are subject to inspection by Cowen Enterprise staff. All parts, pieces, printed materials, promotional items, accessories and any original unopened product packaging must be returned. Returned products may not be altered, over 50% used or damaged.
If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded.
Prior authorization is required on all returns. Any returns sent to us without a return authorization number written on the outside of the package cannot be accepted.
Multiple return requests for the same products are subject to review by Cowen Enterprise. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Return Instructions:
- 1. Review the entire Return Policy page
- 2. Obtain authorization to return or exchange your item by emailing/ calling us at info@cowenenterprise.com / (909) 595-1690 Monday – Friday 9:30 a.m. – 5:30 p.m. (PT).
- 3. Include all parts, pieces, printed materials, promotional items and accessories, along with the product’s original packaging
- 4. Reason for Return
- 5. Include a copy of your Customer Number, Name, Shipping Address, Billing Address and Phone Number packing slip and return authorization received from us via email
- 6. Mail your return within 30 days of purchase to the address provided in your return authorization
- 7. Allow 2 weeks for return to be processed.
If you have any additional questions after reading our return policy, feel free to contact one of our friendly customer service representatives at (909) 595 – 1690 Monday – Friday 9:30 a.m. – 5:30 p.m. (PST) or via e-mail at info@cowenenterprise.com